Refund Policy

This Policy applies to eligible paid access purchased directly for GermanTutor.ai, including initial subscription purchases, automatic subscription renewals, and one-time paid plans where applicable.

Free access does not involve a payment and therefore is not refundable. A refund request is reviewed against the conditions below and is not approved merely because it has been submitted.

A refund request generally qualifies under our standard refund policy only when both of the following conditions are satisfied:

If either condition is not met, the transaction will generally not qualify under our standard policy, unless applicable law provides additional rights.

If you purchase a paid GermanTutor.ai plan, you may request a refund when the request is submitted within 24 hours after the transaction is completed and the account has used no more than five conversation-training interactions after that purchase.

The 24-hour eligibility period begins when the applicable payment transaction is successfully completed. The same standard may apply to a separately charged plan upgrade or one-time paid plan where that transaction creates new paid access.

The same standard refund conditions apply separately to each automatic subscription renewal.

For a renewal refund, you must contact us within 24 hours after the renewal charge and use no more than five conversation-training interactions after that renewal.

Usage before the renewal does not by itself determine eligibility for a refund of the new renewal charge. We primarily review relevant usage occurring after that renewal.

For purposes of this Policy, a conversation-training interaction generally means a learner input submitted during AI conversation practice, such as a typed message, spoken response, or similar input sent to an AI tutor.

GermanTutor.ai may use its system records to determine the number of relevant interactions associated with the account after the applicable purchase or renewal.

Where a paid feature is used in a substantial way that is not measured as a conversation-training interaction, that use may also be considered where reasonably necessary to prevent misuse of the refund policy.

Send your refund request to [email protected]. Use the email address associated with your GermanTutor.ai account whenever possible.

For your security, do not send your password, complete payment-card number, card security code, or other highly sensitive financial credentials by email.

We may review the purchase or renewal timestamp, the time your request was received, account information, relevant conversation usage, and payment records associated with the transaction.

We may ask for additional information when reasonably necessary to locate the payment, verify account ownership, protect your account, or prevent fraud.

Submitting a request does not automatically mean the refund has been approved.

When a refund is approved, it will generally be returned to the original payment method used for the relevant transaction whenever reasonably possible.

An approved refund under our standard policy will normally cover the amount actually charged for the relevant transaction. Refunded access or benefits associated with that transaction may be removed, reduced, or ended.

After we initiate a refund, the time required for the funds to appear depends on the payment processor, card issuer, bank, digital wallet, or other financial institution. GermanTutor.ai does not control delays caused by those independent institutions.

Exchange-rate movements or fees independently applied by your bank or payment provider may affect the amount shown in your local currency.

Cancelling automatic renewal prevents future subscription renewals but does not automatically refund a payment that has already been completed.

Likewise, receiving a refund for a particular transaction does not necessarily cancel future automatic renewal unless the subscription is also cancelled.

If you no longer wish to continue your subscription, make sure automatic renewal has been cancelled through the subscription-management method available for your purchase channel.

If you purchase GermanTutor.ai access through an app store, reseller, payment platform, or another third party that controls the transaction and refund process, you may need to submit the refund request directly to that provider.

The provider’s refund procedures, processing times, and applicable terms may apply. Where GermanTutor.ai is able to process the refund directly, this Policy applies together with any mandatory rights available to you.

Consumers in the European Economic Area or European Union may have statutory withdrawal, cancellation, conformity, refund, or other consumer rights under applicable law.

For certain distance contracts, a statutory withdrawal period may apply. The treatment of digital services or digital content that begins immediately may depend on the nature of the service, whether the consumer expressly requested or consented to performance beginning during the withdrawal period, how much of the service has already been provided, and other requirements of applicable law.

Where applicable law gives you rights that are more favorable than GermanTutor.ai’s standard 24-hour refund policy, those statutory rights will apply.

Consumers in the United Kingdom may have statutory cancellation, refund, digital-content, digital-service, or subscription rights under applicable consumer law.

Those rights may apply independently of the voluntary refund conditions in this Policy. Nothing in this Policy is intended to exclude or restrict rights that cannot legally be excluded under United Kingdom consumer law.

Australian consumers may have rights and remedies under the Australian Consumer Law, including consumer guarantees that cannot be excluded by this Policy.

Our standard 24-hour and conversation-usage conditions are additional contractual refund terms and do not replace remedies that must be provided under applicable consumer law.

Consumers in other countries, states, provinces, or regions may also have mandatory refund, cancellation, withdrawal, or consumer-protection rights. Where mandatory law provides greater protection, that law will prevail.

Contact [email protected] as soon as possible if you believe:

• you were charged more than once for the same transaction;
• the amount charged differs from the amount you agreed to pay;
• a charge was processed after a properly completed cancellation when it should not have been;
• you do not recognize a GermanTutor.ai transaction; or
• another billing error appears to have occurred.

We will review available account and transaction records. Unauthorized-payment reports may require additional verification for security and fraud-prevention purposes.

To the extent permitted by applicable law, we may refuse requests that reasonably appear to involve fraud, repeated refund manipulation, chargeback abuse, account misuse, or attempts to obtain substantial paid-service use without payment.

This provision does not limit legitimate consumer rights or prevent users from reporting genuine unauthorized or incorrect charges.

We encourage you to contact GermanTutor.ai Support first if you believe there is a billing error or you qualify for a refund. This often allows us to investigate the account and transaction directly.

Nothing in this Policy prevents you from exercising a lawful right to contact your bank, card issuer, payment provider, consumer-protection authority, or another appropriate organization.

Providing false or misleading information in connection with a payment dispute may violate applicable law or the terms of the relevant payment provider.

Changes to this Refund Policy

We may update this Policy to reflect changes to GermanTutor.ai, payment processes, applicable law, or our business practices.

The updated version will be posted on GermanTutor.ai with a revised “Last Updated” date. Material changes will not be applied retroactively where prohibited by applicable law.

Contact us

For questions about this Policy or to request a refund, contact:

You may also review our Terms of Service and Privacy Policy.