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[email protected] Email SupportFor account-related questions, email us from the address linked to your GermanTutor.ai account when possible.
GermanTutor.ai Help Center
Get help with your account, subscription, or German learning tools. Email our team or send a message below.
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Help With Your GermanTutor.ai Experience
Ask a question, report an issue, or share an idea. Here are some of the things we can help with.
Account & Access
Get help with signing in, accessing your account, or finding the membership linked to your email address.
Subscriptions & Payments
Ask about plans, billing, payment issues, subscription renewal, cancellation, or refund requests.
Speaking & Pronunciation
Get help with German conversation practice, role-play, microphone access, audio playback, and pronunciation tools.
Lessons, Exercises & Downloads
Ask about learning activities, online exercises, MP3 audio, and the download features included in your plan.
Assessments & Certificates
Get help with AI language-level assessments and access to your AI Language Certificate feature.
Technical Issues & Feedback
Tell us about a feature that is not working as expected, or share an idea that could improve your learning experience.
GermanTutor.ai Support Questions
A few helpful answers before you send your message.
Send us a messageHow can I contact GermanTutor.ai support?
Email [email protected] or complete the contact form on this page with your name, email address, and message. You can use either method for account questions, subscription issues, technical help, or feedback.
Which email address should I use when contacting support?
For questions about an existing account, use the email address linked to that account when possible. If you need us to reply to a different address, enter your preferred contact email in the form and mention your account email in your message.
Can you help with a subscription, payment, or refund request?
Yes. Send us a message describing the issue and include your order number if available. For plan details, visit our Pricing page. For refund eligibility and request information, read our Refund Policy.
What should I do if my microphone or audio is not working?
Check your browser’s microphone permissions and your device’s audio input and output settings. If the issue continues, contact us with your device, browser, the feature you were using, and any error message you saw.
Where can I get help with my AI Language Certificate?
Visit the Language Certificate page for information about the feature. If you need help accessing it, contact us using your account email and describe what happens when you try to open your certificate.
How will I receive a reply to my support request?
We’ll reply by email to the address you provide. Check that your email address is correct before sending your message. If you are waiting for a reply, check your spam or junk folder as well.
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